Print FAQs: When are prints available tp purchase?
Q: When are prints open for purchase?
A: Prints are available to purchase during timed release print sales. Prints are typically open for 48 hours and edition sizes are based on the prints sold during that time. Current print sale is open until midnight at June 21.
Q: What are the size of the prints"
A: Sizes range from 16" x 16" up to 34" x 44"
Q: How much do prints cost?
A: Prices range from as low as $100 up to $600.
Q: When will my order arrive?
A: Shipping begins 2 to 3 monhts after the end of the sale.
Q: Why does shipping take so long?
A: Production of hundreds of prints that are sold cannot begin until the end of the sale. We partner with Static Mediums team of experts who have very rigourous quality control and prcoess checks. Pieces must also be signed and numberd and then skillfully packaged and shipped to you.
Q: Can I pre-order prints?
A: You cannot pre-order prints. They must be purchased during the release window.
Q: Are all of the printes signed and numbered?
A: Yes. Paper prints are signed and numbered.
Q: How should I frame my new print?A: I
A: Its best to choose uv protective (acrylic or glass) clazing. If you choose not to matt your print then we suggest adding a spacer between the print and the glazing to allow the print to breathe so moisutre doesnt collect. Its best to wait until you have the print in hand before heading to your local frame shop.
Q: What shipping service do you use?
A: We ship with FedEx and require an indirect siganture for delivery?
Q: Do you ship worldwide?
A: Yes. Please note if you are ordering outside the US additional import taxes and duty will apply per your countrys custom guidlines. These duties and taxes cary by destination and are collected by FedEx prior to delivery.
Q: Are value-added taxes and tariffs included inthe international shipping cost?
A: No. You will be responsible for paying any additional import taxes and duties per your countrys custom guidleins. These taxes and dutied are collected prior to delivery.
Q: Can I update or change my shipping address?
A: Yes. Please email your new or updated address to marchemeon (@) gmail.com
Q: What if my order was damaged in transit?
A: Even if your tupe appears to be damaged please accept the delivery (instead of refusing it). Please fully unpack your order to inspect for damage. Our packing process allows for a chance the print(s) did not get damaged. If there is damage please take photos and email them to marchemeon (@) gmail.com. All FedEx claims must be initiated by the shipper so please contact us if there are ay issues and we will assit in getting a replacement.
Q: Why are there staples in my shipping tube and how do I remove them?
A: The end caps are stapled onto the tubes so they dont come off in transport. You can use a small falt tool like a screwdriver or butter knife to bend open the staple legs and push the bag legs through the tube wall. You can also use the handle of a spoon or pliers to create leaverage on the lip of the tube cap and pop it off. From there you can grab the staple crown with pliers (or your fingers) and pull it out of the tube. You will want to fully remove the staples from one end or smash them down before you pull out the prints. The staples are strong and can cut you if precautions are not taken.
General FAQs
Q: Will you paint a commission for me?
A: Yes, I am open to some commissions, but please send me an email at [email protected] - and share a bit about the size and style you're looking for. I paint subject matter that is related to what you see on the site :)
Q: Do you donate artwork?
A: Yes! I like to donate to causes that help promote a clean ocean and environment. drop me a line marchemeon {at} gmail {dot} com and lets talk about it ;) Typically we ask you to cover material costs for donated paintings and shipping costs.
Q: How do you handle shipping of original paintings?
A: Yes! We are happy to ship to you, shipping costs are separate from the costs on the site and will be billed separately. I will contact you to make arrangements and payment for shipping. Shipping in the US ranges from $500 to $1000 depending on the size of the painting. We typically have to construct a wooden crate to ship the work so its not damaged. Other alternatives for shipping include unstretching the finished canvas, shipping the painting in a tube and then re-stretching at the destination - this tends to be the way I ship International paintings. Feel free to email me with any specifici questions.
Legal Stuff
All orders placed with marchemeon.com constitute the acknowledgment and acceptance of all conditions listed below.
All content of this website including text, graphics, illustrations, drawings, and paintings, is property of marchemeon.com and is protected by United States and international copyright laws. Reproduction and internet links, is strictly prohibited without our prior written permission
Payment
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Shipping
We are not responsible for any lost, stolen, or damaged shipments. marchemeon.com is not responsible for customs/duties charges. For more information on customs and duties charges, please contact your local customs office. Users are responsible for the accuracy of the shipping information entered.
Returns
There are no refunds or exchanges for original artowrk. Shipping and handling costs are non-refundable unless the error was ours. Any refused shipments sent back to marchemeon.com do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with marchemeon.com for refused shipments.